Terms of service

1. About these terms

These terms apply to your use of globalprep.sg, its forms and the GlobalPrep student, parent and tutor portal (together, the "Services"), provided by GlobalPrep Pte. Ltd. (UEN 202642461C), 68 Circular Road, #02-01, Singapore 049422 ("GlobalPrep", "we", "us"). By using the Services you agree to these terms and to our Privacy policy. If you use the Services for a child, you accept these terms on the child's behalf as their parent or guardian.

Lessons themselves, including fees, schedules, cancellations and refunds, are governed by the plan and terms we agree with you in writing before lessons start. If anything in that agreement differs from these terms, the written agreement applies.

2. Using the forms

Please give accurate and complete information, and only share another person's details (for example, your child's) when you are entitled to do so. Sending a form is a request for information or an application. It does not create a contract for lessons or employment, and we may decline any request or application.

3. Portal accounts

• Portal accounts are created by GlobalPrep for families with an active plan, for their students and for their tutors. You sign in with your own Google account.
• Keep access to your Google account secure and do not let others use your portal account. Tell us at once if you think someone else has accessed it.
• We may suspend or close an account that is misused, or when lessons end, after letting you know where reasonably possible.

4. Fair use

You agree not to misuse the Services. That includes trying to access data or accounts that are not yours, interfering with the Services' security or operation, copying or scraping content in bulk, uploading harmful files, or using the Services for anything unlawful.

5. Learning content

The portal's questions, explanations, syllabus structure and materials, the GlobalPrep name, logo and the Four Dots Method belong to GlobalPrep or its licensors. You may use them for the student's personal learning. Please do not copy, share publicly, sell or reuse them for other purposes without our written permission. Curriculum and exam names (such as IB, IGCSE and A-Level) belong to their owners, and GlobalPrep is not affiliated with or endorsed by them.

6. Progress, results and guidance

Portal scores, mastery indicators, roadmaps and readiness percentages are learning guides based on the student's practice and lessons. They are not official assessments or predictions of exam grades. Every student's results depend on many factors, including their own effort and attendance, so we cannot guarantee any particular grade, score, place or outcome.

7. Availability

We work to keep the Services available and accurate, and we improve them regularly. The Services are provided "as is" and "as available", and there may be interruptions for maintenance or reasons outside our control. Keep your own copies of anything important to you.

8. Links to other services

The Services link to services run by others, such as Google, WhatsApp and Telegram. Their own terms and policies apply, and we are not responsible for their content or practices.

9. Liability

To the fullest extent permitted by law:

• we are not liable for any indirect or consequential loss, or for loss of opportunity, data, goodwill or profit, arising from the Services
• our total liability for all claims relating to the Services is limited to the fees you paid GlobalPrep in the 3 months before the event giving rise to the claim, or SGD 100 if you have not paid any fees.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud, or your rights as a consumer under Singapore law.

10. Responsibility for misuse

If you breach these terms or use the Services unlawfully, you are responsible for the reasonable losses and costs this causes GlobalPrep, to the extent permitted by law.

11. Changes to these terms

We may update these terms as the Services change. We will post the new version here with a new date, and tell portal users about important changes before they apply. If you keep using the Services after that, the updated terms apply.

12. Law and disputes

These terms are governed by the laws of Singapore. If a concern comes up, please contact us first and we will work in good faith to resolve it. Any dispute that cannot be resolved this way will be subject to the exclusive jurisdiction of the courts of Singapore. If any part of these terms is found unenforceable, the rest remains in effect.

13. Contact

Questions about these terms: [email protected], or by post to GlobalPrep Pte. Ltd., 68 Circular Road, #02-01, Singapore 049422.